Frequently Asked Questions (FAQ)

Orders & Payment

How do I place an order?

Simply browse our website, add the items you love to your cart, and proceed to checkout. Follow the on-screen instructions to complete your payment and shipping information. You will receive an order confirmation email once your order is successfully placed.

What payment methods do you accept?

We accept the following payment methods:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay

All transactions are securely processed through encrypted payment gateways.

Can I modify or cancel my order after placing it?

We process orders quickly. If you need to modify or cancel your order, please contact us within 1 hour of placing the order. Once an order has entered the shipping process, we may not be able to make changes. Please refer to our Order Cancellation Policy for more details.

Is my payment information secure?

Yes. We use SSL encryption and PCI-compliant payment processors to ensure your personal and financial information is always secure. We never store your credit card details on our servers.

Shipping & Delivery

Do you ship nationwide?

Yes! We ship to all 50 states within the United States. We do not currently ship to international addresses, PO Boxes, or APO/FPO/DPO addresses.

How long does shipping take?

Standard Shipping: 3–7 business days

Processing time is typically 1–3 business days after order confirmation. You will receive a tracking number via email once your order has shipped.

How much is shipping?

Our orders have free shipping.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view order status and tracking details.

Do you offer white glove delivery or assembly services?

Currently, we offer standard curbside delivery. Some larger items may require special handling — details will be provided on the product page. Assembly services may be available for select items; please contact us for more information.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery for a full refund or exchange. Items must be in their original condition, unused, and in the original packaging. Please refer to our Refund and Return Policy for complete details.

How do I initiate a return?

To start a return, please contact our customer service team at info@americanfurnitured.com or call +1 (571) 283-1451 with your order number and reason for the return. We will provide you with return instructions and a return authorization number.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 2–3 business days. The refund will be credited to your original payment method. Please allow an additional 2–3business days for the refund to appear on your statement.

Are there any items that cannot be returned?

Yes. The following items are not eligible for return:

Custom or made-to-order furniture
Items marked as "Final Sale" or "Non-Returnable"
Items that have been used, assembled, or altered
Items without original packaging
Gift cards

Products

Where are your products made?

We work with a variety of manufacturers and suppliers. Product origin information is available on individual product pages. We are committed to sourcing products that meet our quality standards.

Do you offer product warranties?

Many of our products come with a manufacturer's warranty. Warranty details are listed on the product page. If you experience a defect or quality issue, please contact us and we will work with you to resolve the matter.

Can I request fabric or color samples?

For select products, fabric and color samples may be available upon request. Please contact our customer service team for more information.

Account & Privacy

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How is my personal information used?

We take your privacy seriously. Your personal information is used solely to process orders, improve your shopping experience, and communicate with you about your orders. Please refer to our Privacy Policy for complete details.