Last Updated: August 2026
We understand that sometimes you may need to cancel an order. At American Furniture, we strive to process orders quickly, but we will do our best to accommodate cancellation requests. Please review our order cancellation policy below.
1. Cancellation Timeframes
| Order Status | Can Be Cancelled? | Details |
| Order Placed (within 1 hour) | Yes | Full refund, no fees |
| Processing (1–3 business days) | Maybe | Contact us immediately; cancellation depends on fulfillment status |
| Shipped | No | Cannot cancel; use return policy instead |
| Delivered | No | Cannot cancel; use return policy instead |
2. How to Cancel an Order
To request an order cancellation:
Option 1: Email Us
Send an email to info@americanfurnitured.com with:
- Your order number
- The name on the order
- A request to cancel the order
Option 2: Call Us
Call +1 (571) 283-1451 during business hours (Monday–Sunday, 10:00 AM – 8:00 PM PST) with your order details ready.
Please Note: We process orders quickly. The earlier you contact us, the more likely we can cancel your order before it enters the shipping process.
3. Cancellation by American Furniture
We reserve the right to cancel orders in the following situations:
- Product Unavailability: If an item becomes out of stock after your order is placed
- Pricing Errors: If a product is listed at an incorrect price due to a typographical or system error
- Fraud Suspicions: If we detect signs of fraudulent activity or unauthorized use of a payment method
- Suspicious Orders: If we identify orders that appear to be placed in bad faith (e.g., excessive quantities, suspected reseller activity)
In the event we cancel your order:
- You will be notified via email within 24 hours
- You will receive a full refund to your original payment method
- Refund processing takes 5–7 business days
4. Partial Cancellations
If your order contains multiple items and you wish to cancel only some of them:
- Contact us with the specific item(s) you wish to cancel
- Partial cancellations are subject to the same timeframes as full cancellations
- If the cancelled items affect any promotional pricing or free shipping threshold, the remaining items' pricing may be adjusted
- Shipping charges may be recalculated based on the adjusted order
5. Refund for Cancelled Orders
- Cancelled orders will receive a full refund including the product price
- Original shipping charges will be refunded only if the entire order is cancelled before shipping
- If the order has already been partially shipped, shipping costs may not be refundable
- Refunds are issued to the original payment method
- Processing time: 5–7 business days after cancellation is confirmed
- Additional 5–10 business days for the refund to appear on your bank or card statement
6. Subscriptions and Pre-Orders
For subscription or pre-order items:
- Subscriptions can be cancelled at any time before the next billing cycle
- Pre-orders can be cancelled at any time before the item ships
- Refunds for pre-orders follow the same timeline as standard cancellations
7. After Shipment — Return Instead
If your order has already shipped and you no longer want it, you may:
- Refuse delivery (if possible) — the package will be returned to us
- Accept delivery and initiate a return within 30 days under our Refund and Return Policy
- Please note that return shipping costs may apply for change-of-mind returns
8. Contact Us
If you need to cancel an order or have questions about this policy, please contact us:
American Furniture
Email: info@americanfurnitured.com
Phone: +1 (571) 283-1451
Address: 8328 Shopping Plaza, Manassas Park, VA 20111, United States
Business Hours (PST, GMT-08:00): Monday – Sunday, 10:00 AM – 8:00 PM