Refund and Return Policy

Last Updated: August 2026

At American Furniture, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

1. Return Eligibility

You may return most items purchased from American Furniture within 30 days of the delivery date, provided that:

  • The item is in its original, unused condition
  • The item is in its original packaging with all tags attached
  • You have your order confirmation or receipt
  • You have obtained a Return Merchandise Authorization (RMA) number from our customer service team

2. Non-Returnable Items

The following items are NOT eligible for return or exchange:

  • Custom or made-to-order furniture
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
  • Gift cards
  • Items that have been used, assembled, modified, or altered
  • Items without original packaging or with missing components
  • Items damaged by customer misuse, improper care, or normal wear and tear
  • Clearance or outlet items (unless defective)

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email us at info@americanfurnitured.com or call +1 (571) 283-1451 with your order number and reason for the return.
  2. Receive RMA: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the Item: Repackage the item securely in its original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the package.
  4. Ship the Return: Ship the item using a trackable shipping method. We recommend purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

Please Note: Returns sent without an RMA number may not be accepted or may experience delays in processing.

4. Return Shipping Costs

  • Defective or Incorrect Items: We will cover the return shipping costs. We will provide a prepaid shipping label or reimburse your shipping expenses.
  • Change of Mind / Buyer's Remorse: Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
  • Damaged in Transit: If the item arrives damaged, contact us within 48 hours with photos of the damage. We will arrange for a return at no cost to you.

5. Refund Process

Once we receive and inspect your returned item:

  • Inspection: We will inspect the item within 3–5 business days of receipt.
  • Approval: If the return is approved, we will process your refund.
  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Please allow 5–7 business days for the refund to be processed after approval. An additional 5–10 business days may be needed for the refund to appear on your statement, depending on your bank or card issuer.

6. Refund Details

What Is Refunded Details
Product Price Full refund of the item purchase price
Original Shipping Cost Non-refundable (unless item is defective or we made an error)
Return Shipping Cost Covered by us only for defective/incorrect items
Sales Tax Refunded if the entire order is returned

7. Exchanges

We offer exchanges for items of equal value, subject to availability. To request an exchange:

  1. Contact us with your order number and the item you wish to exchange
  2. We will provide RMA instructions and the available exchange options
  3. Ship the original item back to us
  4. Once we receive and inspect the returned item, we will ship the replacement item

If the new item is of higher value, you will be charged the difference. If it is of lower value, the difference will be refunded to your original payment method.

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide your order number, a description of the issue, and clear photos of the damage/defect
  • Do not discard the item or packaging — we may need them for investigation
  • We will arrange a replacement, repair, or full refund at no cost to you

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank or credit card statement again
  2. Contact your bank — refunds may take time to be officially posted
  3. Contact your credit card company — there is often a processing delay
  4. If you've done all of the above and still haven't received your refund, contact us at info@americanfurnitured.com

10. Sale and Promotional Items

Items purchased during sales or promotions are eligible for return under the same policy, unless specifically marked as "Final Sale" or "Non-Returnable." Promotional discounts or free gifts must be returned with the item.

11. Contact Us

If you have any questions about our refund and return policy, please contact us:

American Furniture
Email: info@americanfurnitured.com
Phone: +1 (571) 283-1451
Address: 8328 Shopping Plaza, Manassas Park, VA 20111, United States
Business Hours (PST, GMT-08:00): Monday – Sunday, 10:00 AM – 8:00 PM