Refund and Return Policy

Last Updated: September 2026

At American Furniture, your satisfaction is our top priority. We stand behind the quality of our furniture and want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refunds and returns policy below.

1. When We Accept Returns & Exchanges

We accept returns and exchanges in the following situations:

• Damaged or Defective Products: If your furniture arrives damaged, has manufacturing defects, or is defective (e.g., broken drawer slides, cracked tabletop, torn upholstery, unstable frame), we will arrange a full refund or replacement at no cost to you.
• Wrong Item Received: If you receive a product that is different from what you ordered (wrong color, wrong model, wrong size), we will arrange a return and send the correct item or issue a full refund.
• Missing Parts or Components: If your order is missing parts (e.g., hardware, assembly instructions, mattress cover), please contact us within 48 hours. We will ship the missing parts at no charge or arrange a full return if the item cannot be completed.
• Change of Mind: If you simply changed your mind about the purchase, you may return the item within 30 days of delivery, provided the item meets the return conditions below. Return shipping costs will be the customer's responsibility.

2. Return Conditions

To be eligible for a return, your item must meet all of the following conditions:

• The item must be unused, unassembled, and in its original condition
• The item must be in its original packaging with all tags, labels, and accessories included
• The item must not show signs of assembly, installation, modification, or alteration
• The item must not be damaged by customer misuse, improper care, or normal wear and tear
• You must have your order confirmation email or receipt
• You must obtain a Return Merchandise Authorization (RMA) number from our customer service team before shipping

Non-Returnable Items

The following items are NOT eligible for return or exchange:

• Custom or made-to-order furniture (including all sectional sofas with custom configurations)
• Items marked as "Final Sale" or "Clearance" at the time of purchase
• Gift cards
• Items that have been assembled, used, modified, or altered from their original condition
• Items without original packaging or with missing components
• Items damaged by customer misuse, improper care, or normal wear and tear
• Mattresses that have been removed from their sealed packaging

3. Return Time Limit

You may return most items within 30 calendar days from the date of delivery.

• The 30-day period begins on the date the item is delivered to your address (as confirmed by the carrier's tracking information)
• Returns requested after 30 days will not be accepted
• For damaged or defective items, please notify us within 48 hours of delivery with photos of the damage

4. How to Return an Item

Follow these steps to return a product:

Step 1: Contact Us

Email us at info@americanfurnitured.com or call +1 (571) 283-1451 with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of any damage (if applicable)

Step 2: Receive Your RMA Number

Our customer service team will review your request and provide you with:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions
• The return shipping address (see below)

⚠️ Important: Returns sent without an RMA number will NOT be accepted. Please do not ship items back without contacting us first.

Step 3: Pack Your Item

• Repackage the item securely in its original packaging
• Include all accessories, hardware, tags, and documentation
• Write the RMA number clearly on the outside of the package
• Take photos of the packed item before shipping (for your records)

Step 4: Ship the Return

Ship the item using a trackable shipping method (USPS, UPS, FedEx, etc.). We recommend purchasing shipping insurance for items over $100.

Return Shipping Address

5. How to Exchange an Item

If you would like to exchange your item for a different product, color, or size:

Step 1: Contact Us

Email us at info@americanfurnitured.com or call +1 (571) 283-1451 with:

• Your order number
• The item you wish to exchange
• The item you would like to receive instead

Step 2: Receive Your RMA Number

We will provide an RMA number and exchange instructions.

Step 3: Ship the Original Item Back

Pack and ship the original item following the return steps above (Section 4). Use the same return shipping address.

Step 4: Receive Your Exchanged Item

• Once we receive and inspect the original item, we will ship the replacement item to you
• Processing time: 3 business days after we receive your return
• Shipping time for the replacement: 3–7 business days (standard shipping)

Price Differences

• If the replacement item costs more than the original, you will be charged the difference
• If the replacement item costs less, we will refund the difference to your original payment method

6. Refund Process

Once we receive and inspect your returned item:

Inspection

• We will inspect the returned item within 3 business days of receiving it
• We will confirm the item meets all return conditions (Section 2)

Refund Approval

• If approved, we will process your refund immediately
• If rejected (item does not meet return conditions), we will contact you with details

Refund Method

• Refunds will be issued to your original payment method (credit card, debit card, PayPal, Apple Pay, Google Pay, etc.)
• We do not offer cash refunds or store credit unless the original payment method is unavailable

Refund Timeline

• Refund processing: 3 business days after approval
• Refund appearance on your account: 3-5 business days after processing
• Note: The exact refund timeline may vary depending on your bank or card issuer. Please contact your bank for specific details.

7. Return & Exchange Shipping Costs

Note: We recommend using a trackable shipping method and purchasing shipping insurance for returns over $100. We are not responsible for items lost or damaged during return transit (unless the item was already defective upon delivery).

8. Order Cancellation

We understand that sometimes you may need to cancel an order. Please refer to the table below:

How to Cancel

• Email: Send an email to info@americanfurnitured.com with your order number and cancellation request
• Phone: Call +1 (571) 283-1451 during business hours (Monday–Sunday, 10:00 AM – 8:00 PM Eastern Time)

Cancellation by American Furniture

We reserve the right to cancel orders in the following situations:

• Product Unavailability: If an item becomes out of stock after your order is placed
• Pricing Errors: If a product is listed at an incorrect price due to a typographical or system error
• Fraud Suspicions: If we detect signs of fraudulent activity or unauthorized use of a payment method
• Suspicious Orders: If we identify orders that appear to be placed in bad faith

In the event we cancel your order, you will be notified via email within 24 hours and receive a full refund to your original payment method within 5–7 business days.

9. Contact Us

If you have any questions about our Refunds & Returns Policy, or if you need to initiate a return, exchange, or cancellation, please contact us: